At Auto-Parts4Sale.com, we are committed to ensuring that you are satisfied with your purchase. However, we understand that sometimes issues may arise, and you may need to request a refund or return. Please review our refunds and returns policy below for detailed instructions.
1. Eligibility for Returns & Refunds
You may request a return or refund for most car parts purchased through Auto-Parts4Sale.com within 30 days of the delivery date. To be eligible for a return, the item must meet the following conditions:
- Unused and in original condition (no installation or signs of wear).
- Must include all original packaging, documentation, and accessories.
- You must provide the original receipt or proof of purchase.
Please note that some parts are non-returnable, such as electrical components, custom-ordered parts, and clearance items. These items will be clearly labeled as non-returnable on the product page.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [customer service email] or call us at [phone number] to request a return authorization (RMA) number.
- Prepare the Item: Pack the item securely in its original packaging and include any documentation, accessories, or hardware that was included.
- Shipping: You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, defective part). We recommend using a trackable shipping service to ensure we receive the returned item.
- Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
3. Refund Process
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.
- Restocking Fee: A restocking fee of up to 20% may apply for returned items, particularly for oversized or special-order parts.
4. Defective or Damaged Parts
If you receive a part that is defective or damaged, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, and we may ask for photos of the damage or defect for verification.
- Replacement: If a replacement is requested, we will ship the replacement part at no additional cost once the defective part is returned to us.
5. Non-Returnable Items
Certain items cannot be returned or refunded, including:
- Electrical parts and components (e.g., sensors, fuses, wiring).
- Custom-ordered or special-order parts.
- Clearance or final sale items.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check with your bank or credit card provider, as it may take some time before the refund is posted. If you’ve done this and still haven’t received your refund, please contact us at [customer service email] for further assistance.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same part, contact us to arrange an exchange.
Auto-Parts4Sale.com reserves the right to modify this Refund Policy at any time. Please ensure you review this page regularly before making a purchase.
